Private Policy

MisMatch has several policies of which you should be aware. For more information, please select a policy from the links below.

    1. - Privacy policy
    2. - Shipping
    3. - Terms of Sales
    4. - Trademark Usage
    5. - Terms of Use

MisMatch Web Site Privacy Policy
Thank you for visiting our Web site. We have adopted and implemented the following privacy policy as part of our commitment to protecting your privacy and personal information. This policy describes what information we collect from visitors to our site and how we will use that information. Our site is intended for customers and users located in the United States.
You do not need to sign in or register to browse our site. This means you may browse the web pages intended for end-user customers, without providing any personal identifying information ("PII").
In the event that you make an inquiry or choose to make a purchase while accessing our site, we will ask that you provide certain PII that is needed to respond to the inquiry or complete the transaction. For example, if you ask us for additional information about a product, we will ask for your email address in order that we may respond to your inquiry. If you purchase one of our products, we will ask that you provide us with the information needed in order to process your order, charge your credit card account, send a message confirming your order and deliver the product you have purchased. This information may include your first and last name, your credit card number, expiration date and security code, your billing and shipping address, email address and telephone number.  Except as otherwise outlined in this policy, we do not give, sell, or trade to other firms or our affiliates any PII about you or your transactions with us, nor will we contact you using this information beyond the scope of your inquiry or transaction unless you specifically authorize us to.
In responding to any inquiry or fulfilling any transaction with you, we may employ third party companies to perform functions on our behalf. These functions may include order fulfillment, package delivery, marketing assistance, postal and email delivery, customer service, data analysis, and credit card processing. The third parties who perform these services for us have limited access to your PII.
We use Secure Socket Layer Technology ("SSL") to encrypt the PII and Registration Data you send to us through our site so that it cannot be read in transit. All of your PII, including your credit card number, mailing address, email address, and telephone number, as well as information related to your order, will be transmitted encrypted to protect your privacy.
Some of the pages on our Web site use "cookies" to help us better service visitors to our site. Cookies are brief text messages transmitted by a Web site to the hard drive of your computer when you click on a page. Should you return to the page at a later time, your computer will transmit the text message back to the Web site server to permit the server to recall previous visits to our site or to keep track of a transaction in progress. You may set your browser to reject cookies by changing the settings on your browser. Doing this, however, could diminish your use of our site or prevent the use of certain features. Cookies are not linked to any PII.
Some pages of our Web site use "action tags," which are also known as clear GIF or web beacons.  An action tag is an invisible tag that may be placed on certain pages of our site but not your computer.  When you access these pages, the action tags generate a generic code of that visit.  Action tags are not linked to any PII.
Like most Web sites, we use log files to analyze trends, administer the site, track user movement and gather other information. The log files contain information such as Internet protocol addresses, browser type used, Internet Service Provider (or ISP) information, referring/exit pages, platform type, date/time, and number of clicks. On occasion, we may share information from our log files with our business partners and advertisers. This information is provided on an aggregated and anonymous basis. The contents of the log files are not linked to any PII or Registration Data.
For website analytics, we use two methods of tracking user behavior. Server log files and java script tracking tags are used to analyze trends, administer the site, track user movement and gather other information. These tracking methods provide us information such as internet protocol addresses, browser type used, Internet Service Provider information, referring/exit pages, platform type, date and time, number of visitors, geographic location and ecommerce data. On occasion, we may share this information with our business partners and advertisers. This information is provided on an aggregated and anonymous basis. The contents of these tracking methods are not linked to any PII. The log based tracking utility used is Urchin Tracking by Google, our java script tracking utility is Google Analytics.
Our Web site contains links to other third-party sites. If you choose to visit other sites from our site, we are not responsible for the privacy practices or content of those other sites. The third-party promotions or advertisements displayed on our site may contain cookies. We do not have access to or control over information collected by outside advertisers on our site.
Third party vendors, including Google, show VTech advertisements on third-party websites. Such third party vendors use cookies to serve advertisements based on your prior visits to our website. You may opt out of Google’s use of cookies by visiting the Google advertising opt-out page, located at:
We do not sell products for purchase by children. All of our products are intended to be purchased by adults. If you are under 18 years old and you want to buy a product through our Web site, you must have an adult buy it for you.  We have not designed our Web site to encourage transactions with, or to obtain information from, children. We respect the sensitive nature of children's privacy online. Therefore, if we learn that a user is under 13 years of age, we will promptly delete any PII in that user's account, and if, before shipment, we learn that a user under 18 years old made a purchase through our Web site without adult involvement, the order will not be processed.
If required by law or legal proceedings or to enforce our legal rights, we may disclose the personal information of a customer or aggregated data collected on the site.
If you have any questions about our privacy policy or the practices of this site, please contact us at 1-520-395-5257 or email at We may from time to time change our privacy policy; such changes will be posted here. Each time you access our Web site, you agree that the information that we gather now will be subject to the privacy policy in effect at that time.  You should check this page for revisions periodically.
This privacy policy was last revised on December 12, 2012.

Shipping Information

MisMatch Shipping Information
MisMatch will ship product via standard ground or expedited shipping service. Shipping and handling charges will apply depending on the size of your order and whether you choose standard ground or expedited service.
Orders are shipped by MisMatch within 3 to 4 business days from receipt of a "Completed Order." A Completed Order is received on the date that MisMatch receives all information needed to process your order.
Total shipping time from receipt of a Completed Order is 3 to 7 business days for shipment via standard and 1 to 3 business days for shipment via expedited shipping service.
MisMatch will ship to virtually any address within the United States.
Shipping and handling charges on all orders shall be calculated at MisMatch's discretion. MisMatch reserves the right to place a hold on processing any order until such time as a MisMatch customer service representative: 1) contacts the customer to confirm that the customer has completed the order as intended, and 2) notifies the customer of the appropriate shipping and handling charges. Please note that shipping and handling charges may be greater than the amount initially quoted on MisMatch 's website. Once MisMatch notifies the customer of the revised shipping and handling charges, the customer shall have the right to accept the charges or cancel the order. MisMatch shall not consider the order completed until the customer accepts the revised shipping and handling charges.

Terms of Sales

In addition to the purchase terms set forth in the agreement between you and the applicable credit card company and/or your banking institution and the Limited Warranty that accompanies products you purchase on this website, the following are the terms of sale ("Terms of Sale") under which MisMatch offers to sell products featured on this Website. By accepting delivery of products ordered from this Website, you agree to be bound by these Terms of Sale.

  1. Shipping. MisMatch will ship product via standard ground or expedited shipping service. Shipping and handling charges will apply depending on the size of your order and whether you choose standard ground or expedited service. Please refer to the Shipping information provided on this Website.

  2. Limited Warranties. The warranties for MisMatch’s products are the limited warranties accompanying the products. Those limited warranties are available for your inspection prior to purchase on this Website.

  3. Service and Support. Materials accompanying the products you purchase will explain how you can obtain service and support for those products.

  4. Title, Risk of Loss. Title (except to software) and risk of loss for the products purchased on this website passes from MisMatch to you upon shipment.

  5. Limitation of Liability. MisMatch does not accept liability beyond the remedies set forth herein, including any liability for products unavailability or the provision of services and support. MisMatch will not be liable for lost profits, loss of business or other consequential, special, indirect, or punitive damages, even if advised of the possibility of such damages, or for any claim by any third party. MisMatch is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products or services under this Agreement.